Refund Policy:
Thank you for choosing our products/services. We strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your order, we offer a refund policy to protect your rights as a customer.
Eligibility for Refund:
Refunds are available for products/services that meet the following conditions:
Damaged or defective items upon delivery.
Incorrect items delivered.
Non-delivery of products/services within the specified timeframe.
Refund Process:
To initiate a refund, please contact our customer support team within 14 days of receiving your order.
Provide your order details, including order number, product/service description, and reason for the refund request.
Our customer support team will review your request and may require additional information or evidence to process the refund.
If your refund request is approved, we will initiate the refund process within 14 business days.
The refund will be issued through the original payment method used for the purchase.
Refund Amount:
The refunded amount will include the purchase price of the product/service, excluding any shipping or handling charges, unless the refund is due to our error.
Non-Refundable Items/Services:
Certain items/services may not be eligible for a refund, such as:
Custom-made or personalized items/services.
Items/services that have been used or consumed.
Delivery Policy:
We understand that receiving your order in a timely manner is important to you. Here are the details of our delivery policy:
Delivery Timeframe:
We aim to deliver your order within 3 weeks from the date of purchase.
Please note that the delivery timeframe may vary depending on factors such as product availability, customization requirements, and shipping distance.
Shipment Tracking:
Once your order is shipped, we will provide you with a tracking number, if applicable.
You can use the tracking number to monitor the status and progress of your shipment.
Delivery Methods:
We utilize reliable shipping carriers and methods to ensure the safe and timely delivery of your order.
The specific delivery method will depend on factors such as the destination, product type, and shipping preferences.
Delivery Address:
Please ensure that you provide accurate and complete delivery information, including the correct shipping address and contact details.
We are not responsible for any delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Delivery Delays:
While we make every effort to deliver your order within the specified timeframe, unforeseen circumstances such as natural disasters, customs delays, or other external factors may cause delivery delays. We appreciate your understanding in such situations.
If you have any further questions or need assistance regarding our refund or delivery policies, please don't hesitate to contact our customer support team. We are here to help you.